• Full priced items are eligible for return within 30 days of being received. Personalized items and items purchased on sale or with promo codes offering 25% off or more, are considered final sale and not eligible for return.
• To qualify for a return, items must be in their original condition without signs of wear or damage, and must be returned with all original packaging (box and pouch included). No individual item of a set can be returned for refund and must be returned as a complete set.
• For pieces crafted from natural solid stone, please note that they are inherently more delicate than traditional metal jewelry and may crack or break if dropped or subjected to impact. Damage resulting from impact, or accidental breakage, is not covered.
  
• If a return brings your order total below the $150 free shipping threshold, the original shipping cost will be deducted from your refund.
• Returns incur an $8 flat rate return shipping fee, which is deducted from your refund.
• Your return will be processed within 7 business days from the time we receive it in our warehouse, and you will be refunded for the dollar amount paid for the item (less $8 return shipping fee).
• Once an order has been marked as delivered by the carrier, Azzú is not responsible for packages that are lost or stolen after delivery. If you’re unable to locate a package marked as delivered, please contact us at hello@shopazzu.com and we’ll do our best to assist with a carrier claim.
• If you need to make a return, please email hello@shopazzu.com or log in to your account to initiate the return process.

For additional questions regarding returns, please visit our Frequently Asked Questions.